Survey Management

Find deeper and more meaningful insights with proactive, in-the-moment engagement that helps you see what worked and why, and how to fix what didn’t.

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Gain Better Insights with Verint Survey Management

Creation and Delivery

Enable business users in your organization to easily create, deliver, and manage dynamic surveys in real time—or use Verint’s expertise to support as a managed service.

Omnichannel Feedback

Survey at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.

Real-Time Action

Brands can build business-specific case management, alerts and triggers based on bespoke rules, data and customer actions. Verint Platform uses CX automation to deliver this at scale and in-the-moment.

Greater Consistency

Prioritize your CX initiatives by leveraging feedback to generate KPIs, utilize benchmarking to gauge performance, and drive action across the business with outer-loop feedback systems.

Results:

  • Enables gathering, analyzing and action on feedback at scale
  • Informs website and navigation changes for improved CX
  • Provides qualitative feedback to guide improved content creation
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Featured Resources