Printing & Publishing Customer Satisfaction Survey

Please take a few minutes to complete the Printing & Publishing Customer Satisfaction Survey.  Your confidential responses are the best indication of our success, and will be used to ensure that our service best meets your needs.

1) How satisfied are you with the printing product(s) you recently purchased from Printing and Publishing?

Very Satisfied   Somewhat Satisfied   Neither Satisfied nor Dissatisfied   Somewhat Dissatisfied   Very Dissatisfied

2) Please specify your satisfaction level with our staff with regard to:

	Very Satisfied	Somewhat Satisfied	Neither Satisfied nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
Our Customer Service satisfied your needs	Our Customer Service satisfied your needs Very Satisfied	Our Customer Service satisfied your needs Somewhat Satisfied	Our Customer Service satisfied your needs Neither Satisfied nor Dissatisfied	Our Customer Service satisfied your needs Somewhat Dissatisfied	Our Customer Service satisfied your needs Very Dissatisfied
Timeliness of response to your inquiries	Timeliness of response to your inquiries Very Satisfied	Timeliness of response to your inquiries Somewhat Satisfied	Timeliness of response to your inquiries Neither Satisfied nor Dissatisfied	Timeliness of response to your inquiries Somewhat Dissatisfied	Timeliness of response to your inquiries Very Dissatisfied
Print job was timely	Print job was timely Very Satisfied	Print job was timely Somewhat Satisfied	Print job was timely Neither Satisfied nor Dissatisfied	Print job was timely Somewhat Dissatisfied	Print job was timely Very Dissatisfied
Product knowledge	Product knowledge Very Satisfied	Product knowledge Somewhat Satisfied	Product knowledge Neither Satisfied nor Dissatisfied	Product knowledge Somewhat Dissatisfied	Product knowledge Very Dissatisfied
Understanding your business needs	Understanding your business needs Very Satisfied	Understanding your business needs Somewhat Satisfied	Understanding your business needs Neither Satisfied nor Dissatisfied	Understanding your business needs Somewhat Dissatisfied	Understanding your business needs Very Dissatisfied
Ability to resolve a problem	Ability to resolve a problem Very Satisfied	Ability to resolve a problem Somewhat Satisfied	Ability to resolve a problem Neither Satisfied nor Dissatisfied	Ability to resolve a problem Somewhat Dissatisfied	Ability to resolve a problem Very Dissatisfied
Professionalism	Professionalism Very Satisfied	Professionalism Somewhat Satisfied	Professionalism Neither Satisfied nor Dissatisfied	Professionalism Somewhat Dissatisfied	Professionalism Very Dissatisfied

3) What specific things can we do to increase your satisfaction with our products and services?

4) Please provide your work order number, name, and contact information (Optional).