Customer Satisfaction Survey

We would appreciate feedback on your recent customer experience with Operational Support Services.

1) Please indicate which of our services you are commenting on in the survey questions below.

Data Communications   Voice Communications   Server Hosting & Maintenance   Monitoring & Event Handling   Production Scheduling   Consulting

2) Overall, how would you rate your satisfaction with the quality of service we provided on your recent request?

Very Satisfied   Satisfied   Dissatisfied   Very Dissatisfied

3) If you were Dissatisfied or Very Dissatisfied with the quality of our service, please indicate what we did or didn't do that resulted in this low rating.  [If you need additional assistance with your service request please send email to oss-services@buffalo.edu or call us at 645-3514.]

4) Please rate the professionalism of the OSS staff you dealt with.

Excellent   Very Good   Good   Fair   Poor

5) How would you rate the technical knowledge level of the OSS staff you dealt with?

Excellent   Very Good   Good   Fair   Poor

6) How would you rate the speed of our service response?

Excellent   Very Good   Good   Fair   Poor

7) Please rate how well we kept you informed throughout the service delivery process.

Excellent   Very Good   Good   Fair   Poor

8) Are you:

Faculty?   IT Staff?   Other Staff?