1) Name(optional)2) Please indicate your department.3) Please indicate the name of the building in which your VoIP telephone was installed.4) How satisfied were you with the level of communication about VoIP prior to the actual installation?Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied 5) If you answered SOMEWHAT or VERY dissatisfied with the level of communication about VoIP prior to the installation, please explain why. 6) What is your level of satisfaction with the actual installation process?Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied 7) If you were SOMEWHAT or VERY dissatisfied with the actual installation process, please explain why.8) Please indicate the level of ease or difficulty you experienced in the transition from your old phone to the VoIP telephone?Very easy Somewhat easy Neither easy or difficult Somewhat difficult Very difficult 9) If you found the transition from your old phone to your VoIP telephone SOMEWHAT or VERY difficult, please explain why.10) If you have used any of the following VoIP Customer Services, how satisfied have you been with the service(s)? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Did not use this service Using the VoIP phone Using the VoIP phone Very satisfiedUsing the VoIP phone Somewhat satisfiedUsing the VoIP phone Neither satisfied nor dissatisfiedUsing the VoIP phone Somewhat dissatisfiedUsing the VoIP phone Very dissatisfiedUsing the VoIP phone Did not use this serviceService Change Request Service Change Request Very satisfiedService Change Request Somewhat satisfiedService Change Request Neither satisfied nor dissatisfiedService Change Request Somewhat dissatisfiedService Change Request Very dissatisfiedService Change Request Did not use this serviceRepairs Repairs Very satisfiedRepairs Somewhat satisfiedRepairs Neither satisfied nor dissatisfiedRepairs Somewhat dissatisfiedRepairs Very dissatisfiedRepairs Did not use this service11) If you were SOMEWHAT or VERY dissatisfied with any VoIP Customer Services, please explain why.12) The following are online methods for help using your VoIP telephone. Please indicate your level of satisfaction with each. Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Did not use this method VoIP FAQ VoIP FAQ Very satisfiedVoIP FAQ Somewhat satisfiedVoIP FAQ Neither satisfied nor dissatisfiedVoIP FAQ Somewhat dissatisfiedVoIP FAQ Very dissatisfiedVoIP FAQ Did not use this methodCisco User Guide Cisco User Guide Very satisfiedCisco User Guide Somewhat satisfiedCisco User Guide Neither satisfied nor dissatisfiedCisco User Guide Somewhat dissatisfiedCisco User Guide Very dissatisfiedCisco User Guide Did not use this methodCisco Tutorials Cisco Tutorials Very satisfiedCisco Tutorials Somewhat satisfiedCisco Tutorials Neither satisfied nor dissatisfiedCisco Tutorials Somewhat dissatisfiedCisco Tutorials Very dissatisfiedCisco Tutorials Did not use this method13) If you were SOMEWHAT or VERY dissatisfied with any of the online help methods, please explain why.14) If you would like to be contacted regarding any issues or questions you have about the VoIP telephone system, please provide your contact information.