PART I: CUSTOMER EXPECTATIONS
Please base your answers on the changes in expectations from customers over the last 12-18 months.
1) Which statement best describes your customers’ expectations for product delivery? (pick one)
2) Do your customers expect more customizations and collaboration on product design? (pick one)
3) Which statement best reflects how your customers’ expectations for price and value have changed in the last 12-18 months? (pick one)
4) How has customer interaction with your organization evolved? (pick one)
5) How has customer demand influenced any changes your organization has made to processes, workflows or use of technology over the past 12-18 months? (chose all that apply)
Please tell us about your organization