Mobile Web Survey

Dear Rail Europe friend,

1) What is your country of residence?

United States   Canada   Mexico   Another country

2) To start, have you ever been a Rail Europe customer?

Yes   No, but I might be soon   Not for now

3) Do you own a “smartphone” or a phone equipped with a web browser as your personal phone?

Yes   No

4) If yes – what kind ? (Please indicate the brand)

Blackberry   iPhone   Palm   Motorola Razr   Motorola Q   Samsung   Sony Ericsson   High Tech Corp. (HTC)   LG   Sharp   Hewlett Packard   Other Brand

5) If no, are you planning on purchasing a smartphone?

Yes, within the next 3 months   Yes, before the end of the year   Maybe next year   No

6) Do you have a smartphone as your business phone?

Yes   No

7) If yes – what kind ? (please indicate the brand)

Blackberry   iPhone   Palm   Motorola Razr   Motorola Q   Samsung   Sony Ericsson   High Tech Corp. (HTC)   LG   Sharp   Hewlett Packard   Other Brand

8) Have you used a mobile phone to access the internet?
If yes, please tell us what sites or services you have most frequently visited (additional comments box)

Yes   No

Additional comments:

9) Have you used a mobile phone to access travel related information and services while in the US?
If yes, please tell us what sites or services you have most frequently visited (additional comments box)

Yes

No

Additional comments:

10) If no, would you use a mobile phone to access travel related information and services while in the US?

Yes   No

11) Have you ever used the mobile web to research products or services which you then bought over the phone with a live sales representative ?

Yes   No

12) If No, would you?

Yes   No

13) Have you ever used the mobile web to complete a transaction, including payment?

Yes   No

14) If No, would you?

Yes   No

15) Do you take any smartphone or phone with an internet browser when you travel abroad?

Yes   No

16) Have you used your mobile phone to access the internet while traveling abroad (either via Wifi or carrier data plan)?

Yes   No

17) If No, do you plan on doing so?

Yes   No

18) If travel related information and services were available in a mobile friendly format, would you use it abroad?

Yes   No

19) Have you ever used your mobile phone as a boarding pass, proof of purchase or ticket for any form of travel service (air, car, hotel, rail)?
If yes, please briefly describe the circumstance

Yes   No

Additional comments:

20) Here’s some ideas and services we’re thinking about for our Rail Europe mobile site. Please rate them by their importance to you.

	Very important	Important	Nice to have	Not important
Browsing all European train schedules & routes	Browsing all European train schedules & routes Very important	Browsing all European train schedules & routes Important	Browsing all European train schedules & routes Nice to have	Browsing all European train schedules & routes Not important
Booking eTickets	Booking eTickets Very important	Booking eTickets Important	Booking eTickets Nice to have	Booking eTickets Not important
Exchanging eTickets to change a departure date or time	Exchanging eTickets to change a departure date or time Very important	Exchanging eTickets to change a departure date or time Important	Exchanging eTickets to change a departure date or time Nice to have	Exchanging eTickets to change a departure date or time Not important
Look at Rail Map	Look at Rail Map Very important	Look at Rail Map Important	Look at Rail Map Nice to have	Look at Rail Map Not important
Learn about European destinations/ city tours/ activities/ travel tips	Learn about European destinations/ city tours/ activities/ travel tips Very important	Learn about European destinations/ city tours/ activities/ travel tips Important	Learn about European destinations/ city tours/ activities/ travel tips Nice to have	Learn about European destinations/ city tours/ activities/ travel tips Not important
Purchase tours, city passes, attraction tickets at upcoming destinations	Purchase tours, city passes, attraction tickets at upcoming destinations Very important	Purchase tours, city passes, attraction tickets at upcoming destinations Important	Purchase tours, city passes, attraction tickets at upcoming destinations Nice to have	Purchase tours, city passes, attraction tickets at upcoming destinations Not important
Access my Rail Europe account for itinerary/ departures/ order history	Access my Rail Europe account for itinerary/ departures/ order history Very important	Access my Rail Europe account for itinerary/ departures/ order history Important	Access my Rail Europe account for itinerary/ departures/ order history Nice to have	Access my Rail Europe account for itinerary/ departures/ order history Not important
Anywhere Anytime Pass account information, scheduling, exchanges or trip credit purchase	Anywhere Anytime Pass account information, scheduling, exchanges or trip credit purchase Very important	Anywhere Anytime Pass account information, scheduling, exchanges or trip credit purchase Important	Anywhere Anytime Pass account information, scheduling, exchanges or trip credit purchase Nice to have	Anywhere Anytime Pass account information, scheduling, exchanges or trip credit purchase Not important
Looking/Booking European hotels & hostels.	Looking/Booking European hotels & hostels. Very important	Looking/Booking European hotels & hostels. Important	Looking/Booking European hotels & hostels. Nice to have	Looking/Booking European hotels & hostels. Not important
Learn about train travel, browse FAQ’s, look up travel bonuses for your pass.	Learn about train travel, browse FAQ’s, look up travel bonuses for your pass. Very important	Learn about train travel, browse FAQ’s, look up travel bonuses for your pass. Important	Learn about train travel, browse FAQ’s, look up travel bonuses for your pass. Nice to have	Learn about train travel, browse FAQ’s, look up travel bonuses for your pass. Not important