Customer Success Stories

Elevate CX and Improve Revenue

  • Engage customers where and when it matters

    An easy-to-use survey tool that gathers in the moment critical insights to help you understand what’s driving customer behavior on every channel.

  • Unlock the full potential of your workforce

    Pinpoint areas for improvement through regular employee feedback to create a more engaged and motivated workforce.

  • Drive action with insights, not assumptions

    Combine survey responses with unstructured data to develop meaningful CX insights that drive proactive automated actions.

Go Beyond Traditional Survey Management

Creation and Delivery

Dynamically create and edit surveys in-house or use Verint’s expertise to support as a managed service.

The advanced features enable you to manage the frequency and timing of surveys to help eliminate survey fatigue.

Omnichannel Feedback

Survey responses at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.

Combine the survey results in a single data hub to get a holistic view of CX across your enterprise.

Real-Time Action

The Verint platform uses CX automation to deliver this at scale and in-the-moment.

Brands can build business-specific case management, alerts and triggers based on bespoke rules, data analysis and customer actions.

Greater Consistency

Leverage customer feedback and utilize benchmarking to prioritize CX initiatives.

Verint customers can generate KPIs, gauge CX performance and drive action across the business using outer-loop feedback systems.

Results:

  • Enables gathering, analyzing and action on feedback at scale
  • Informs website and navigation changes for improved CX
  • Provides qualitative feedback to guide improved content creation
Smiling women in stripped shirt holding a tablet
Frost Radar report cover

Voice of the Customer Insights

  • The State of Digital Customer Experience Report 2024, An analysis of customer and business CX expectations, Five trends to better understand your customers and competition.

    The State of Digital Customer Experience Report 2024

    This report explores the evolving landscape of customer and business expectations, with five key trends to help you understand...
    Research Report

  • Bank Dhofar Builds “Listen Everywhere” Strategy to Elevate CX Across Its Customer Touchpoints

    Read how Verint helps Bank Dhofar proactively connect with customers on their channels of choice and use their feedback...
    Case Study

  • The 2023 Verint Experience Index: Retail

    This report details the growth in customer touchpoints across a purchase—and the steps needed to build a CX strategy to optimize every customer interaction.
    Research Report
The State of Digital Customer Experience Report 2024, An analysis of customer and business CX expectations, Five trends to better understand your customers and competition.

The State of Digital Customer Experience Report 2024

This report explores the evolving landscape of customer and business expectations, with five key trends to help you understand...
Research Report

Reach out and learn more about Enterprise Experience

* indicates a required field

Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

Thank you for your request. A Verint team member will follow up with you soon.