PHCS Network Access Questionnaire

MultiPlan is collecting feedback about the PHCS Network to evaluate how accessible our participating providers are to members. By accessible we mean, how easy is it for members to reach their provider when needed, and how easy is it to schedule appointments. Your participation in this quick survey is completely anonymous and will help us to provide you with the best access to the participating providers in the PHCS Network.

This survey is expected to take approximately 2-5 minutes. Thank you for your participation.

1) Does your provider participate in the PHCS Network?

Yes
No
Don't know

2) Please provide the city, state and zip code of your provider.

3) What is the specialty of the provider for which you are completing this survey?

4) To the best of your knowledge, is your provider accepting new patients?

Yes
No
Don't Know

5) On average, how far out is your provider booking routine appointments when you call to schedule?

Less than 4 weeks
4 to 6 weeks
More than 6 weeks
Unsure

6) On average, how long do you have to wait for an urgent appointment when you call to schedule?

Less than 8 days
8 to 12 days
More than 12 days
Unsure

7) On average, how long do you wait before being seen by your provider, after you arrive for a scheduled appointment?

8) Can you reach your provider by telephone either directly or through an answering service on a 24/7 basis?

Yes
No
Unsure

9) Please provide the organization's name that provides you access to the PHCS Network (i.e., insurance company or health plan administrator). This can often be found on your member identification card.

10) If you wish, please tell us the name of your provider.

Thank you for participating in our survey.