CRM Evolution 2009 Attendee Survey

Information Today, Inc. hopes you have enjoyed CRM Evolution and would greatly appreciate your taking a few minutes to complete the following survey.  Your answers and opinions will aid us in making important decisions while planning future CRM Evolution events.

As a thank you for completing this survey, Information Today, Inc. will randomly select one attendee to receive a FREE iPod Shuffle.

1) If you would like to be entered into the drawing for an iPod Shuffle, please complete the following information:

Name:
Title:
Company:
Email:

2) How did you learn about CRM Evolution 2009?

Direct Mail Brochure   Print Advertising   Email Invitation/Reminder   Word of Mouth   Sponsor Referral   Blog or Web   Other (please specify)

If you selected other, please specify:

3) What is your job title?

Corporate Executive Management (CEO, CFO, COO, VP, GM, etc.)   Marketing Management (CMO, VP, Director, Manager)   MIS/IS/IT/Telecom Management   Sales Management (VP, Director, Manager)   Service Management-Call Center, Service Center, Support   Consultant/Integrator for Client Companies   Other (please specify)

If you selected other, please specify:

4) What is your primary industry?

Advertising/Public Relations   Computers   Consumer Products/Retail/Wholesale   Education/Training   Entertainment   Food & Apparel   Insurance   Manufacturing   Non-profit   Travel/Hospitality   Transportation   Biotechnology/Biomedical   Construction   Consulting   Energy   Finance/Banking   Government   Industrial Tech   Medical/Healthcare   Publishing   Telecommunications   Utilities   Other (please specify)

If you selected other, please specify:

5) Please rate the sessions and speakers:

Monday,  August 24

	Content				Delivery				Relevance
	Excellent	Good	Poor		Excellent	Good	Poor		Excellent	Good	Poor
Opening Keynote: The Voice of the Customer (Paul Greenberg)	Opening Keynote: The Voice of the Customer (Paul Greenberg) Excellent	Opening Keynote: The Voice of the Customer (Paul Greenberg) Good	Opening Keynote: The Voice of the Customer (Paul Greenberg) Poor		Opening Keynote: The Voice of the Customer (Paul Greenberg) Excellent	Opening Keynote: The Voice of the Customer (Paul Greenberg) Good	Opening Keynote: The Voice of the Customer (Paul Greenberg) Poor		Opening Keynote: The Voice of the Customer (Paul Greenberg) Excellent	Opening Keynote: The Voice of the Customer (Paul Greenberg) Good	Opening Keynote: The Voice of the Customer (Paul Greenberg) Poor
Track A: Executive Boot Camp, Part 1	Track A: Executive Boot Camp, Part 1 Excellent	Track A: Executive Boot Camp, Part 1 Good	Track A: Executive Boot Camp, Part 1 Poor		Track A: Executive Boot Camp, Part 1 Excellent	Track A: Executive Boot Camp, Part 1 Good	Track A: Executive Boot Camp, Part 1 Poor		Track A: Executive Boot Camp, Part 1 Excellent	Track A: Executive Boot Camp, Part 1 Good	Track A: Executive Boot Camp, Part 1 Poor
Track A: Executive Boot Camp, Part 2	Track A: Executive Boot Camp, Part 2 Excellent	Track A: Executive Boot Camp, Part 2 Good	Track A: Executive Boot Camp, Part 2 Poor		Track A: Executive Boot Camp, Part 2 Excellent	Track A: Executive Boot Camp, Part 2 Good	Track A: Executive Boot Camp, Part 2 Poor		Track A: Executive Boot Camp, Part 2 Excellent	Track A: Executive Boot Camp, Part 2 Good	Track A: Executive Boot Camp, Part 2 Poor
Track A: Customer Experience: The Facts, the Fiction, and the Journey	Track A: Customer Experience: The Facts, the Fiction, and the Journey Excellent	Track A: Customer Experience: The Facts, the Fiction, and the Journey Good	Track A: Customer Experience: The Facts, the Fiction, and the Journey Poor		Track A: Customer Experience: The Facts, the Fiction, and the Journey Excellent	Track A: Customer Experience: The Facts, the Fiction, and the Journey Good	Track A: Customer Experience: The Facts, the Fiction, and the Journey Poor		Track A: Customer Experience: The Facts, the Fiction, and the Journey Excellent	Track A: Customer Experience: The Facts, the Fiction, and the Journey Good	Track A: Customer Experience: The Facts, the Fiction, and the Journey Poor
Track A: Vendor Selection/Implementation Tips	Track A: Vendor Selection/Implementation Tips Excellent	Track A: Vendor Selection/Implementation Tips Good	Track A: Vendor Selection/Implementation Tips Poor		Track A: Vendor Selection/Implementation Tips Excellent	Track A: Vendor Selection/Implementation Tips Good	Track A: Vendor Selection/Implementation Tips Poor		Track A: Vendor Selection/Implementation Tips Excellent	Track A: Vendor Selection/Implementation Tips Good	Track A: Vendor Selection/Implementation Tips Poor
Track A: CRM IT Failures: An Ounce of Prevention	Track A: CRM IT Failures: An Ounce of Prevention Excellent	Track A: CRM IT Failures: An Ounce of Prevention Good	Track A: CRM IT Failures: An Ounce of Prevention Poor		Track A: CRM IT Failures: An Ounce of Prevention Excellent	Track A: CRM IT Failures: An Ounce of Prevention Good	Track A: CRM IT Failures: An Ounce of Prevention Poor		Track A: CRM IT Failures: An Ounce of Prevention Excellent	Track A: CRM IT Failures: An Ounce of Prevention Good	Track A: CRM IT Failures: An Ounce of Prevention Poor
Track B: Influencing the Influentials: CRM Advancing American Politics	Track B: Influencing the Influentials: CRM Advancing American Politics Excellent	Track B: Influencing the Influentials: CRM Advancing American Politics Good	Track B: Influencing the Influentials: CRM Advancing American Politics Poor		Track B: Influencing the Influentials: CRM Advancing American Politics Excellent	Track B: Influencing the Influentials: CRM Advancing American Politics Good	Track B: Influencing the Influentials: CRM Advancing American Politics Poor		Track B: Influencing the Influentials: CRM Advancing American Politics Excellent	Track B: Influencing the Influentials: CRM Advancing American Politics Good	Track B: Influencing the Influentials: CRM Advancing American Politics Poor
Track B: How to Sell More in Good and Bad Economies	Track B: How to Sell More in Good and Bad Economies Excellent	Track B: How to Sell More in Good and Bad Economies Good	Track B: How to Sell More in Good and Bad Economies Poor		Track B: How to Sell More in Good and Bad Economies Excellent	Track B: How to Sell More in Good and Bad Economies Good	Track B: How to Sell More in Good and Bad Economies Poor		Track B: How to Sell More in Good and Bad Economies Excellent	Track B: How to Sell More in Good and Bad Economies Good	Track B: How to Sell More in Good and Bad Economies Poor
Track B: Benchmark Your Marketing Automation Against Industry Best Practices	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Excellent	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Good	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Poor		Track B: Benchmark Your Marketing Automation Against Industry Best Practices Excellent	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Good	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Poor		Track B: Benchmark Your Marketing Automation Against Industry Best Practices Excellent	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Good	Track B: Benchmark Your Marketing Automation Against Industry Best Practices Poor
Track B: Re-Engineer Your Sales Operations	Track B: Re-Engineer Your Sales Operations Excellent	Track B: Re-Engineer Your Sales Operations Good	Track B: Re-Engineer Your Sales Operations Poor		Track B: Re-Engineer Your Sales Operations Excellent	Track B: Re-Engineer Your Sales Operations Good	Track B: Re-Engineer Your Sales Operations Poor		Track B: Re-Engineer Your Sales Operations Excellent	Track B: Re-Engineer Your Sales Operations Good	Track B: Re-Engineer Your Sales Operations Poor
Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Excellent	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Good	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Poor		Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Excellent	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Good	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Poor		Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Excellent	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Good	Track B: Relationship Marketing: Client Retention & Loyalty as the New Sales Strategy Poor
Track C: Building the Economic Case for Loyalty	Track C: Building the Economic Case for Loyalty Excellent	Track C: Building the Economic Case for Loyalty Good	Track C: Building the Economic Case for Loyalty Poor		Track C: Building the Economic Case for Loyalty Excellent	Track C: Building the Economic Case for Loyalty Good	Track C: Building the Economic Case for Loyalty Poor		Track C: Building the Economic Case for Loyalty Excellent	Track C: Building the Economic Case for Loyalty Good	Track C: Building the Economic Case for Loyalty Poor
Track C: Trends that Impact Contact Center Strategy	Track C: Trends that Impact Contact Center Strategy Excellent	Track C: Trends that Impact Contact Center Strategy Good	Track C: Trends that Impact Contact Center Strategy Poor		Track C: Trends that Impact Contact Center Strategy Excellent	Track C: Trends that Impact Contact Center Strategy Good	Track C: Trends that Impact Contact Center Strategy Poor		Track C: Trends that Impact Contact Center Strategy Excellent	Track C: Trends that Impact Contact Center Strategy Good	Track C: Trends that Impact Contact Center Strategy Poor
Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Excellent	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Good	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Poor		Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Excellent	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Good	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Poor		Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Excellent	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Good	Track C: Discovering and Measuring the Most Significant Factors Driving Customer Satisfaction Poor
Track C: Harnessing Analytics in the Economic Downturn	Track C: Harnessing Analytics in the Economic Downturn Excellent	Track C: Harnessing Analytics in the Economic Downturn Good	Track C: Harnessing Analytics in the Economic Downturn Poor		Track C: Harnessing Analytics in the Economic Downturn Excellent	Track C: Harnessing Analytics in the Economic Downturn Good	Track C: Harnessing Analytics in the Economic Downturn Poor		Track C: Harnessing Analytics in the Economic Downturn Excellent	Track C: Harnessing Analytics in the Economic Downturn Good	Track C: Harnessing Analytics in the Economic Downturn Poor
Track C: Support Many Customers With a Unified Message	Track C: Support Many Customers With a Unified Message Excellent	Track C: Support Many Customers With a Unified Message Good	Track C: Support Many Customers With a Unified Message Poor		Track C: Support Many Customers With a Unified Message Excellent	Track C: Support Many Customers With a Unified Message Good	Track C: Support Many Customers With a Unified Message Poor		Track C: Support Many Customers With a Unified Message Excellent	Track C: Support Many Customers With a Unified Message Good	Track C: Support Many Customers With a Unified Message Poor
Vendor Tutorials: SugarCRM	Vendor Tutorials: SugarCRM Excellent	Vendor Tutorials: SugarCRM Good	Vendor Tutorials: SugarCRM Poor		Vendor Tutorials: SugarCRM Excellent	Vendor Tutorials: SugarCRM Good	Vendor Tutorials: SugarCRM Poor		Vendor Tutorials: SugarCRM Excellent	Vendor Tutorials: SugarCRM Good	Vendor Tutorials: SugarCRM Poor
Vendor Tutorials: Lithium Technologies	Vendor Tutorials: Lithium Technologies Excellent	Vendor Tutorials: Lithium Technologies Good	Vendor Tutorials: Lithium Technologies Poor		Vendor Tutorials: Lithium Technologies Excellent	Vendor Tutorials: Lithium Technologies Good	Vendor Tutorials: Lithium Technologies Poor		Vendor Tutorials: Lithium Technologies Excellent	Vendor Tutorials: Lithium Technologies Good	Vendor Tutorials: Lithium Technologies Poor
Vendor Tutorials: Research in Motion, RIM	Vendor Tutorials: Research in Motion, RIM Excellent	Vendor Tutorials: Research in Motion, RIM Good	Vendor Tutorials: Research in Motion, RIM Poor		Vendor Tutorials: Research in Motion, RIM Excellent	Vendor Tutorials: Research in Motion, RIM Good	Vendor Tutorials: Research in Motion, RIM Poor		Vendor Tutorials: Research in Motion, RIM Excellent	Vendor Tutorials: Research in Motion, RIM Good	Vendor Tutorials: Research in Motion, RIM Poor
Vendor Tutorials: Cincom Systems	Vendor Tutorials: Cincom Systems Excellent	Vendor Tutorials: Cincom Systems Good	Vendor Tutorials: Cincom Systems Poor		Vendor Tutorials: Cincom Systems Excellent	Vendor Tutorials: Cincom Systems Good	Vendor Tutorials: Cincom Systems Poor		Vendor Tutorials: Cincom Systems Excellent	Vendor Tutorials: Cincom Systems Good	Vendor Tutorials: Cincom Systems Poor

6) Please rate the sessions and speakers:

Tuesday, August 25

	Content				Delivery				Relevance
	Excellent	Good	Poor		Excellent	Good	Poor		Excellent	Good	Poor
Keynote: Best Voice Forward (Jeffrey F. Rayport)	Keynote: Best Voice Forward (Jeffrey F. Rayport) Excellent	Keynote: Best Voice Forward (Jeffrey F. Rayport) Good	Keynote: Best Voice Forward (Jeffrey F. Rayport) Poor		Keynote: Best Voice Forward (Jeffrey F. Rayport) Excellent	Keynote: Best Voice Forward (Jeffrey F. Rayport) Good	Keynote: Best Voice Forward (Jeffrey F. Rayport) Poor		Keynote: Best Voice Forward (Jeffrey F. Rayport) Excellent	Keynote: Best Voice Forward (Jeffrey F. Rayport) Good	Keynote: Best Voice Forward (Jeffrey F. Rayport) Poor
Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Excellent	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Good	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Poor		Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Excellent	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Good	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Poor		Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Excellent	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Good	Track A: Forrester TechRadar: The Customer Management Technology Ecosystem, 2009 Poor
Track A: Continuous Customer Management With Customer Data Hubs	Track A: Continuous Customer Management With Customer Data Hubs Excellent	Track A: Continuous Customer Management With Customer Data Hubs Good	Track A: Continuous Customer Management With Customer Data Hubs Poor		Track A: Continuous Customer Management With Customer Data Hubs Excellent	Track A: Continuous Customer Management With Customer Data Hubs Good	Track A: Continuous Customer Management With Customer Data Hubs Poor		Track A: Continuous Customer Management With Customer Data Hubs Excellent	Track A: Continuous Customer Management With Customer Data Hubs Good	Track A: Continuous Customer Management With Customer Data Hubs Poor
Track A: Mobile CRM: Where Are We Going?	Track A: Mobile CRM: Where Are We Going? Excellent	Track A: Mobile CRM: Where Are We Going? Good	Track A: Mobile CRM: Where Are We Going? Poor		Track A: Mobile CRM: Where Are We Going? Excellent	Track A: Mobile CRM: Where Are We Going? Good	Track A: Mobile CRM: Where Are We Going? Poor		Track A: Mobile CRM: Where Are We Going? Excellent	Track A: Mobile CRM: Where Are We Going? Good	Track A: Mobile CRM: Where Are We Going? Poor
Track A: Integrating CRM Across the Organization for Maximum Impact	Track A: Integrating CRM Across the Organization for Maximum Impact Excellent	Track A: Integrating CRM Across the Organization for Maximum Impact Good	Track A: Integrating CRM Across the Organization for Maximum Impact Poor		Track A: Integrating CRM Across the Organization for Maximum Impact Excellent	Track A: Integrating CRM Across the Organization for Maximum Impact Good	Track A: Integrating CRM Across the Organization for Maximum Impact Poor		Track A: Integrating CRM Across the Organization for Maximum Impact Excellent	Track A: Integrating CRM Across the Organization for Maximum Impact Good	Track A: Integrating CRM Across the Organization for Maximum Impact Poor
Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Excellent	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Good	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Poor		Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Excellent	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Good	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Poor		Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Excellent	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Good	Track B: It's Time for a Chat: Integrating Customer Service & Support With Multichannel Communications Poor
Track B: Tools and Strategies for the New Sales Era	Track B: Tools and Strategies for the New Sales Era Excellent	Track B: Tools and Strategies for the New Sales Era Good	Track B: Tools and Strategies for the New Sales Era Poor		Track B: Tools and Strategies for the New Sales Era Excellent	Track B: Tools and Strategies for the New Sales Era Good	Track B: Tools and Strategies for the New Sales Era Poor		Track B: Tools and Strategies for the New Sales Era Excellent	Track B: Tools and Strategies for the New Sales Era Good	Track B: Tools and Strategies for the New Sales Era Poor
Track B: CRM and the Socially Empowered Customer	Track B: CRM and the Socially Empowered Customer Excellent	Track B: CRM and the Socially Empowered Customer Good	Track B: CRM and the Socially Empowered Customer Poor		Track B: CRM and the Socially Empowered Customer Excellent	Track B: CRM and the Socially Empowered Customer Good	Track B: CRM and the Socially Empowered Customer Poor		Track B: CRM and the Socially Empowered Customer Excellent	Track B: CRM and the Socially Empowered Customer Good	Track B: CRM and the Socially Empowered Customer Poor
Track B: The Benefits of Cloud Computing	Track B: The Benefits of Cloud Computing Excellent	Track B: The Benefits of Cloud Computing Good	Track B: The Benefits of Cloud Computing Poor		Track B: The Benefits of Cloud Computing Excellent	Track B: The Benefits of Cloud Computing Good	Track B: The Benefits of Cloud Computing Poor		Track B: The Benefits of Cloud Computing Excellent	Track B: The Benefits of Cloud Computing Good	Track B: The Benefits of Cloud Computing Poor
Track C: Create a Competitive Edge for the Post-Recession World	Track C: Create a Competitive Edge for the Post-Recession World Excellent	Track C: Create a Competitive Edge for the Post-Recession World Good	Track C: Create a Competitive Edge for the Post-Recession World Poor		Track C: Create a Competitive Edge for the Post-Recession World Excellent	Track C: Create a Competitive Edge for the Post-Recession World Good	Track C: Create a Competitive Edge for the Post-Recession World Poor		Track C: Create a Competitive Edge for the Post-Recession World Excellent	Track C: Create a Competitive Edge for the Post-Recession World Good	Track C: Create a Competitive Edge for the Post-Recession World Poor
Track C: B2C Lessons for B2B Marketing	Track C: B2C Lessons for B2B Marketing Excellent	Track C: B2C Lessons for B2B Marketing Good	Track C: B2C Lessons for B2B Marketing Poor		Track C: B2C Lessons for B2B Marketing Excellent	Track C: B2C Lessons for B2B Marketing Good	Track C: B2C Lessons for B2B Marketing Poor		Track C: B2C Lessons for B2B Marketing Excellent	Track C: B2C Lessons for B2B Marketing Good	Track C: B2C Lessons for B2B Marketing Poor
Track C: Comcast Channels Customer Service	Track C: Comcast Channels Customer Service Excellent	Track C: Comcast Channels Customer Service Good	Track C: Comcast Channels Customer Service Poor		Track C: Comcast Channels Customer Service Excellent	Track C: Comcast Channels Customer Service Good	Track C: Comcast Channels Customer Service Poor		Track C: Comcast Channels Customer Service Excellent	Track C: Comcast Channels Customer Service Good	Track C: Comcast Channels Customer Service Poor
Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Excellent	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Good	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Poor		Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Excellent	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Good	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Poor		Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Excellent	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Good	Track C: Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment Poor
Vendor Tutorials: Microsoft Dynamics CRM	Vendor Tutorials: Microsoft Dynamics CRM Excellent	Vendor Tutorials: Microsoft Dynamics CRM Good	Vendor Tutorials: Microsoft Dynamics CRM Poor		Vendor Tutorials: Microsoft Dynamics CRM Excellent	Vendor Tutorials: Microsoft Dynamics CRM Good	Vendor Tutorials: Microsoft Dynamics CRM Poor		Vendor Tutorials: Microsoft Dynamics CRM Excellent	Vendor Tutorials: Microsoft Dynamics CRM Good	Vendor Tutorials: Microsoft Dynamics CRM Poor

7) Please rate the sessions and speakers:

Wednesday, August 26

	Content				Delivery				Relevance
	Excellent	Good	Poor		Excellent	Good	Poor		Excellent	Good	Poor
Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih)	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Excellent	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Good	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Poor		Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Excellent	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Good	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Poor		Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Excellent	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Good	Closing Keynote: Web 2.0 Meets CRM. What Happened? (Greenberg, Pombriant, Shih) Poor
Track A: Integrating ERP and RFID With CRM	Track A: Integrating ERP and RFID With CRM Excellent	Track A: Integrating ERP and RFID With CRM Good	Track A: Integrating ERP and RFID With CRM Poor		Track A: Integrating ERP and RFID With CRM Excellent	Track A: Integrating ERP and RFID With CRM Good	Track A: Integrating ERP and RFID With CRM Poor		Track A: Integrating ERP and RFID With CRM Excellent	Track A: Integrating ERP and RFID With CRM Good	Track A: Integrating ERP and RFID With CRM Poor
Track A: CRM in the Rest of the Hemisphere	Track A: CRM in the Rest of the Hemisphere Excellent	Track A: CRM in the Rest of the Hemisphere Good	Track A: CRM in the Rest of the Hemisphere Poor		Track A: CRM in the Rest of the Hemisphere Excellent	Track A: CRM in the Rest of the Hemisphere Good	Track A: CRM in the Rest of the Hemisphere Poor		Track A: CRM in the Rest of the Hemisphere Excellent	Track A: CRM in the Rest of the Hemisphere Good	Track A: CRM in the Rest of the Hemisphere Poor
Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Excellent	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Good	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Poor		Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Excellent	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Good	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Poor		Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Excellent	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Good	Track B: Analytics + Culture + CRM = How YOU Doin': The Philadelphia Flyers Fan Experience Poor
Track B: Build Customer Intimacy and Operational Excellence	Track B: Build Customer Intimacy and Operational Excellence Excellent	Track B: Build Customer Intimacy and Operational Excellence Good	Track B: Build Customer Intimacy and Operational Excellence Poor		Track B: Build Customer Intimacy and Operational Excellence Excellent	Track B: Build Customer Intimacy and Operational Excellence Good	Track B: Build Customer Intimacy and Operational Excellence Poor		Track B: Build Customer Intimacy and Operational Excellence Excellent	Track B: Build Customer Intimacy and Operational Excellence Good	Track B: Build Customer Intimacy and Operational Excellence Poor
Track C: Social CRM Panel	Track C: Social CRM Panel Excellent	Track C: Social CRM Panel Good	Track C: Social CRM Panel Poor		Track C: Social CRM Panel Excellent	Track C: Social CRM Panel Good	Track C: Social CRM Panel Poor		Track C: Social CRM Panel Excellent	Track C: Social CRM Panel Good	Track C: Social CRM Panel Poor
Track C: Marketing and Messaging for Mobile Audiences	Track C: Marketing and Messaging for Mobile Audiences Excellent	Track C: Marketing and Messaging for Mobile Audiences Good	Track C: Marketing and Messaging for Mobile Audiences Poor		Track C: Marketing and Messaging for Mobile Audiences Excellent	Track C: Marketing and Messaging for Mobile Audiences Good	Track C: Marketing and Messaging for Mobile Audiences Poor		Track C: Marketing and Messaging for Mobile Audiences Excellent	Track C: Marketing and Messaging for Mobile Audiences Good	Track C: Marketing and Messaging for Mobile Audiences Poor

8) How would you rate the conference sessions?

Very Useful

Somewhat Useful

Useful

Not Useful

9) Who did you consider the top three speakers at the conference?

10) What topics are of special interest to you?  What topics would you like to see on the program next year?

11) What speakers or business leaders would you suggest for next year?

12) Please list three professional or trade publications that you read.

13) Additional Comments:

14) May we use your comments in our marketing materials?

Yes

No