1) How often do you interact with the Development Center?Frequently (5 or more times per year) Occasionally (3-4 times per year) Seldom (1-2 times a year) 2) What is your preferred method of interacting with the Development Center?In Person By Phone By Fax Online 3) What types of services have you obtained through the Development Center?Apply for Permit Obtain Information Records Research Report Complaint/Violation Construction-related Issues 4) Have you utilized the online services?Yes No 5) Rate the Development Center according to the following criteria: 1 (Poor) 2 (Fair) 3 (Good) 4 (Very Good) 5 (Excellent) 6 (N/A) Hours of operation Hours of operation 1 (Poor)Hours of operation 2 (Fair)Hours of operation 3 (Good)Hours of operation 4 (Very Good)Hours of operation 5 (Excellent)Hours of operation 6 (N/A)Access to knowledgeable staff Access to knowledgeable staff 1 (Poor)Access to knowledgeable staff 2 (Fair)Access to knowledgeable staff 3 (Good)Access to knowledgeable staff 4 (Very Good)Access to knowledgeable staff 5 (Excellent)Access to knowledgeable staff 6 (N/A)Friendly/courteous/helpful staff Friendly/courteous/helpful staff 1 (Poor)Friendly/courteous/helpful staff 2 (Fair)Friendly/courteous/helpful staff 3 (Good)Friendly/courteous/helpful staff 4 (Very Good)Friendly/courteous/helpful staff 5 (Excellent)Friendly/courteous/helpful staff 6 (N/A)Wait times to meet with staff Wait times to meet with staff 1 (Poor)Wait times to meet with staff 2 (Fair)Wait times to meet with staff 3 (Good)Wait times to meet with staff 4 (Very Good)Wait times to meet with staff 5 (Excellent)Wait times to meet with staff 6 (N/A)Usefulness/quality of informational pamphlets, brochures and other printed materials Usefulness/quality of informational pamphlets, brochures and other printed materials 1 (Poor)Usefulness/quality of informational pamphlets, brochures and other printed materials 2 (Fair)Usefulness/quality of informational pamphlets, brochures and other printed materials 3 (Good)Usefulness/quality of informational pamphlets, brochures and other printed materials 4 (Very Good)Usefulness/quality of informational pamphlets, brochures and other printed materials 5 (Excellent)Usefulness/quality of informational pamphlets, brochures and other printed materials 6 (N/A)Usefulness/quality of information and forms made available on line Usefulness/quality of information and forms made available on line 1 (Poor)Usefulness/quality of information and forms made available on line 2 (Fair)Usefulness/quality of information and forms made available on line 3 (Good)Usefulness/quality of information and forms made available on line 4 (Very Good)Usefulness/quality of information and forms made available on line 5 (Excellent)Usefulness/quality of information and forms made available on line 6 (N/A)Response times for inquiries/requests for information Response times for inquiries/requests for information 1 (Poor)Response times for inquiries/requests for information 2 (Fair)Response times for inquiries/requests for information 3 (Good)Response times for inquiries/requests for information 4 (Very Good)Response times for inquiries/requests for information 5 (Excellent)Response times for inquiries/requests for information 6 (N/A)Initial review time for plan checks Initial review time for plan checks 1 (Poor)Initial review time for plan checks 2 (Fair)Initial review time for plan checks 3 (Good)Initial review time for plan checks 4 (Very Good)Initial review time for plan checks 5 (Excellent)Initial review time for plan checks 6 (N/A)Consistency/Thouroughness of plan check comments Consistency/Thouroughness of plan check comments 1 (Poor)Consistency/Thouroughness of plan check comments 2 (Fair)Consistency/Thouroughness of plan check comments 3 (Good)Consistency/Thouroughness of plan check comments 4 (Very Good)Consistency/Thouroughness of plan check comments 5 (Excellent)Consistency/Thouroughness of plan check comments 6 (N/A)Inspections scheduled on dates requested Inspections scheduled on dates requested 1 (Poor)Inspections scheduled on dates requested 2 (Fair)Inspections scheduled on dates requested 3 (Good)Inspections scheduled on dates requested 4 (Very Good)Inspections scheduled on dates requested 5 (Excellent)Inspections scheduled on dates requested 6 (N/A)Consistency/Thoroughness of inspections Consistency/Thoroughness of inspections 1 (Poor)Consistency/Thoroughness of inspections 2 (Fair)Consistency/Thoroughness of inspections 3 (Good)Consistency/Thoroughness of inspections 4 (Very Good)Consistency/Thoroughness of inspections 5 (Excellent)Consistency/Thoroughness of inspections 6 (N/A)Resolution of problems by building inspectors Resolution of problems by building inspectors 1 (Poor)Resolution of problems by building inspectors 2 (Fair)Resolution of problems by building inspectors 3 (Good)Resolution of problems by building inspectors 4 (Very Good)Resolution of problems by building inspectors 5 (Excellent)Resolution of problems by building inspectors 6 (N/A)6) Rate the overall customer service provided by the staff with whom you’ve interacted at the Development Center: 1 (Poor) 2 (Fair) 3 (Good) 4 (Very Good) 5 (Excellent) N/A (Does Not Apply) Planning/Zoning staff Planning/Zoning staff 1 (Poor)Planning/Zoning staff 2 (Fair)Planning/Zoning staff 3 (Good)Planning/Zoning staff 4 (Very Good)Planning/Zoning staff 5 (Excellent)Planning/Zoning staff N/A (Does Not Apply)Building Counter Technicians Building Counter Technicians 1 (Poor)Building Counter Technicians 2 (Fair)Building Counter Technicians 3 (Good)Building Counter Technicians 4 (Very Good)Building Counter Technicians 5 (Excellent)Building Counter Technicians N/A (Does Not Apply)Building Plan Check Engineers Building Plan Check Engineers 1 (Poor)Building Plan Check Engineers 2 (Fair)Building Plan Check Engineers 3 (Good)Building Plan Check Engineers 4 (Very Good)Building Plan Check Engineers 5 (Excellent)Building Plan Check Engineers N/A (Does Not Apply)Public Works staff Public Works staff 1 (Poor)Public Works staff 2 (Fair)Public Works staff 3 (Good)Public Works staff 4 (Very Good)Public Works staff 5 (Excellent)Public Works staff N/A (Does Not Apply)Fire Department Plan Check staff Fire Department Plan Check staff 1 (Poor)Fire Department Plan Check staff 2 (Fair)Fire Department Plan Check staff 3 (Good)Fire Department Plan Check staff 4 (Very Good)Fire Department Plan Check staff 5 (Excellent)Fire Department Plan Check staff N/A (Does Not Apply)Building Inspection staff Building Inspection staff 1 (Poor)Building Inspection staff 2 (Fair)Building Inspection staff 3 (Good)Building Inspection staff 4 (Very Good)Building Inspection staff 5 (Excellent)Building Inspection staff N/A (Does Not Apply)Code Enforcement staff Code Enforcement staff 1 (Poor)Code Enforcement staff 2 (Fair)Code Enforcement staff 3 (Good)Code Enforcement staff 4 (Very Good)Code Enforcement staff 5 (Excellent)Code Enforcement staff N/A (Does Not Apply)Clerical/Reception staff Clerical/Reception staff 1 (Poor)Clerical/Reception staff 2 (Fair)Clerical/Reception staff 3 (Good)Clerical/Reception staff 4 (Very Good)Clerical/Reception staff 5 (Excellent)Clerical/Reception staff N/A (Does Not Apply)Management staff Management staff 1 (Poor)Management staff 2 (Fair)Management staff 3 (Good)Management staff 4 (Very Good)Management staff 5 (Excellent)Management staff N/A (Does Not Apply)7) Is there good coordination: Yes No N/A (Does Not Apply) Amongst staff at the Development Center? Amongst staff at the Development Center? YesAmongst staff at the Development Center? NoAmongst staff at the Development Center? N/A (Does Not Apply)Between staff at the Development Center and elsewhere in the City? Between staff at the Development Center and elsewhere in the City? YesBetween staff at the Development Center and elsewhere in the City? NoBetween staff at the Development Center and elsewhere in the City? N/A (Does Not Apply)Between staff at the Development Center and 3rd parties (plan check firms, contract consultants, etc.) Between staff at the Development Center and 3rd parties (plan check firms, contract consultants, etc.) YesBetween staff at the Development Center and 3rd parties (plan check firms, contract consultants, etc.) NoBetween staff at the Development Center and 3rd parties (plan check firms, contract consultants, etc.) N/A (Does Not Apply)8) Have you accessed any of the following online services?Building Permit Forms and Handouts Residential/Commercial Building Checklist and Guidelines Development/Building Permit Activity Reports Inspection Results Parcel Report Requests Building Permit Status/History 9) Should the Development Center provide additional services and/or information on line?Yes No 10) If "Yes", what types of additional on-line services or information?11) Should additional services be provided at the Development Center?Yes No 12) If "Yes", what additional services?13) Do you have any suggestions for improving or streamlining the plan check, permit or inspection processes?14) Additional comments, if any:15) Contact information (optional):First NameLast NamePhone NumberEmail Address