SUPPORT TOVACO WEBSITE
Please answer the following questions about your visit to our website.
1) Is this the first time you have visited our website?
Yes
No
Don’t know
2) How did you hear about our website?
Search engine
Link from another website
Banner/advertisement from another website
News group
Email link
Guessed the URL
Advertisement
Friend/Acquaintance
Coworker
Other (please specify)
If you selected other, please specify:
3)
What is the primary reason you visited our website?
4)
What other reasons did you have for visiting our website?
5)
How do you expect our website to help you accomplish your goals?
6) How often do you expect to visit our website in the future?
Several times a day
Once a day
Once a week
Once a month
A few times a year
Don’t know
7) How long do you expect to be on our website during a typical visit?
Under 2 minutes
2 - 5 minutes
6 - 10 minutes
10 - 20 minutes
Over 20 minutes
Don’t know
8) How do you expect to receive support from our website? Check all that apply.
Phone
Email
Chat
FAQ sheet
Other (please specify)
If you selected other, please specify:
9) Please rate your proficiency using the Internet.
Beginner
Experienced User
Expert
Don’t know
10)
What is your zip code?
11) What is your gender?
Male
Female
12)
What is your marital status?
Married
Single, never married
Widowed
Separated or divorced
13)
How old are you?
Under 18 years
18 - 24
25 - 29
30 - 34
35 - 39
40 - 44
45 - 49
50 - 54
55 - 59
60 - 64
65+
14)
Which of the following best represents the highest level of education that you have completed?
Some high school or less
High school graduate
Attended some college
Associates degree
Bachelors degree
Post-college graduate
15)
Are you currently employed?
Yes, full-time
Yes, part-time (30 hours or less per week)
No
16)
Are you currently a student?
Yes, full-time
Yes, part-time
No
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