Barloworld Handling Short Term Hire Customer Satisfaction Survey

1) Name

2) Company Name

3) Which Barloworld Handling branch did you hire the trucks from?

4) Product Hired

6) Other

7) Please tell us whether you agree with the following statement:

Our Short Term Hire Service was easy to contact on your first call

8) Please tell us whether you agree with the following statement:

Your enquiry was understood and taken in a professional manner?

9) Please tell us whether you agree with the following statement:

Our haulier was polite and gave clear instructions about the paperwork that required a signature?

10) Please tell us whether you agree with the following statement:

The truck was clean tidy and reliable?

11) Please tell us whether you agree with the following statement:

There was a difference between the service you expected and the service that you received

12) Overall you would describe you level of satisfaction with the service that you received from Barloworld as:

13) We are always trying to exceed our levels of customer satisfaction, in your opinion where could we improve our service

	1	2	3
Price	Price 1	Price 2	Price 3
Specification	Specification 1	Specification 2	Specification 3
Location	Location 1	Location 2	Location 3
National Coverage	National Coverage 1	National Coverage 2	National Coverage 3
Prefered Supplier Agreement	Prefered Supplier Agreement 1	Prefered Supplier Agreement 2	Prefered Supplier Agreement 3
Availability	Availability 1	Availability 2	Availability 3
Professionalism	Professionalism 1	Professionalism 2	Professionalism 3
Credit terms	Credit terms 1	Credit terms 2	Credit terms 3
Other ( Please Define)	Other ( Please Define) 1	Other ( Please Define) 2	Other ( Please Define) 3