Barloworld Handling Satisfaction Survey

Name

Company

Are you the person in your company who interacts with or decides on the supplier of materials handling equipment?

Yes

What is the nature of your current relationship with Barloworld Handling?
If more than one please select multiple items

Long Term rental with maintenance contract
Outright purchase with maintenance contract
Maintenance only
Short term hire

What is your primary business activity?

Manufacturing - Food and Drink

Manufacturing – Other

Transport

Distribution

Other

Other than Barloworld Handling, which one other supplier of handling equipment does your company currently use most often?

Linde
Komatsu
Toyota
Mitsubishi
Jungheinrich
Nissan
BT Rolatruc
Caterpillar
Still
Yale
Atlet
Other (Specify)
No others used
Not applicable

Other

If a colleague, friend or acquaintance asked you to recommend a handling equipment
company, what is the likelihood that you would recommend Barloworld Handling?

Extremely likely
Very likely
Somewhat likely
Not very likely
Not at all likely
Don't know

What is the likelihood that your organisation will continue using Barloworld Handling?

Extremely likely
Very likely
Somewhat likely
Not very likely
Not at all likely
Don't know

Here are a few statements about your overall feelings towards Barloworld Handling
and its products, suppliers and services.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Your company is very committed to Barloworld Handling.	Your company is very committed to Barloworld Handling. Strongly Agree	Your company is very committed to Barloworld Handling. Agree	Your company is very committed to Barloworld Handling. Neutral	Your company is very committed to Barloworld Handling. Disagree	Your company is very committed to Barloworld Handling. Strongly Disagree
It would matter a lot to your company if it could not buy from Barloworld Handling.	It would matter a lot to your company if it could not buy from Barloworld Handling. Strongly Agree	It would matter a lot to your company if it could not buy from Barloworld Handling. Agree	It would matter a lot to your company if it could not buy from Barloworld Handling. Neutral	It would matter a lot to your company if it could not buy from Barloworld Handling. Disagree	It would matter a lot to your company if it could not buy from Barloworld Handling. Strongly Disagree
Barloworld Handling is your preferred choice for materials handling equipment?	Barloworld Handling is your preferred choice for materials handling equipment? Strongly Agree	Barloworld Handling is your preferred choice for materials handling equipment? Agree	Barloworld Handling is your preferred choice for materials handling equipment? Neutral	Barloworld Handling is your preferred choice for materials handling equipment? Disagree	Barloworld Handling is your preferred choice for materials handling equipment? Strongly Disagree
Barloworld Handling is a company which proactively reduces your materials handling costs?	Barloworld Handling is a company which proactively reduces your materials handling costs? Strongly Agree	Barloworld Handling is a company which proactively reduces your materials handling costs? Agree	Barloworld Handling is a company which proactively reduces your materials handling costs? Neutral	Barloworld Handling is a company which proactively reduces your materials handling costs? Disagree	Barloworld Handling is a company which proactively reduces your materials handling costs? Strongly Disagree
Barloworld Handling is a company which is environmentally responsible?	Barloworld Handling is a company which is environmentally responsible? Strongly Agree	Barloworld Handling is a company which is environmentally responsible? Agree	Barloworld Handling is a company which is environmentally responsible? Neutral	Barloworld Handling is a company which is environmentally responsible? Disagree	Barloworld Handling is a company which is environmentally responsible? Strongly Disagree
Barloworld Handling is a company which offers total materials handling solutions?	Barloworld Handling is a company which offers total materials handling solutions? Strongly Agree	Barloworld Handling is a company which offers total materials handling solutions? Agree	Barloworld Handling is a company which offers total materials handling solutions? Neutral	Barloworld Handling is a company which offers total materials handling solutions? Disagree	Barloworld Handling is a company which offers total materials handling solutions? Strongly Disagree
Barloworld Handling is a company which is interested in the unique needs of my business?	Barloworld Handling is a company which is interested in the unique needs of my business? Strongly Agree	Barloworld Handling is a company which is interested in the unique needs of my business? Agree	Barloworld Handling is a company which is interested in the unique needs of my business? Neutral	Barloworld Handling is a company which is interested in the unique needs of my business? Disagree	Barloworld Handling is a company which is interested in the unique needs of my business? Strongly Disagree
Barloworld Handling is a company which is trustworthy?	Barloworld Handling is a company which is trustworthy? Strongly Agree	Barloworld Handling is a company which is trustworthy? Agree	Barloworld Handling is a company which is trustworthy? Neutral	Barloworld Handling is a company which is trustworthy? Disagree	Barloworld Handling is a company which is trustworthy? Strongly Disagree
Barloworld Handling is a company that is innovative?	Barloworld Handling is a company that is innovative? Strongly Agree	Barloworld Handling is a company that is innovative? Agree	Barloworld Handling is a company that is innovative? Neutral	Barloworld Handling is a company that is innovative? Disagree	Barloworld Handling is a company that is innovative? Strongly Disagree
Barloworld Handling is a company which offers excellent customer service?	Barloworld Handling is a company which offers excellent customer service? Strongly Agree	Barloworld Handling is a company which offers excellent customer service? Agree	Barloworld Handling is a company which offers excellent customer service? Neutral	Barloworld Handling is a company which offers excellent customer service? Disagree	Barloworld Handling is a company which offers excellent customer service? Strongly Disagree
Barloworld Handling is a company which values client relationships?	Barloworld Handling is a company which values client relationships? Strongly Agree	Barloworld Handling is a company which values client relationships? Agree	Barloworld Handling is a company which values client relationships? Neutral	Barloworld Handling is a company which values client relationships? Disagree	Barloworld Handling is a company which values client relationships? Strongly Disagree
Barloworld Handling is a company with high quality people?	Barloworld Handling is a company with high quality people? Strongly Agree	Barloworld Handling is a company with high quality people? Agree	Barloworld Handling is a company with high quality people? Neutral	Barloworld Handling is a company with high quality people? Disagree	Barloworld Handling is a company with high quality people? Strongly Disagree
Barloworld Handling really cares about its customers?	Barloworld Handling really cares about its customers? Strongly Agree	Barloworld Handling really cares about its customers? Agree	Barloworld Handling really cares about its customers? Neutral	Barloworld Handling really cares about its customers? Disagree	Barloworld Handling really cares about its customers? Strongly Disagree
Barloworld Handling is easy to do business with?	Barloworld Handling is easy to do business with? Strongly Agree	Barloworld Handling is easy to do business with? Agree	Barloworld Handling is easy to do business with? Neutral	Barloworld Handling is easy to do business with? Disagree	Barloworld Handling is easy to do business with? Strongly Disagree
The overall reputation of Barloworld Handling is excellent?	The overall reputation of Barloworld Handling is excellent? Strongly Agree	The overall reputation of Barloworld Handling is excellent? Agree	The overall reputation of Barloworld Handling is excellent? Neutral	The overall reputation of Barloworld Handling is excellent? Disagree	The overall reputation of Barloworld Handling is excellent? Strongly Disagree

Additional comments:

Taking into consideration your own experience as well as what you may have read or heard,
how would you rate the overall quality of Barloworld Handling’s products? ie. forklift trucks

Excellent
Very good
Good
Fair
Poor
Don't know

Compared to what other companies charge for similar products, supplies and services, would
you describe Barloworld Handling as being ... ?

Very low priced
Low priced
Moderately priced
High priced
Very high priced
Don't know

Compared to what other companies charge for similar handling equipment, would you
describe Barloworld Handling as having ... ?

Higher prices than the industry average
Same prices as the industry average
Lower prices than the industry average
Don't know

Considering Barloworld Handling's overall quality in relation to the cost of its products,
supplies and services, would you say that Barloworld Handling offers ... ?

Excellent value for money
Very good
Good
Fair
Poor
Don't know

Based on your experiences how would you rate the overall service provided by Barloworld
Handling's Service Management/ Administration?

Excellent
Very good
Good
Fair
Poor
Don't know

More specifically, how would you rate Barloworld Handling's Service Management/ Administration in terms of ... ?

	Excellent	Very good	Good	Fair	Poor	Don't know
Listening and understanding your needs	Listening and understanding your needs Excellent	Listening and understanding your needs Very good	Listening and understanding your needs Good	Listening and understanding your needs Fair	Listening and understanding your needs Poor	Listening and understanding your needs Don't know
Being empowered to negotiate / make decisions	Being empowered to negotiate / make decisions Excellent	Being empowered to negotiate / make decisions Very good	Being empowered to negotiate / make decisions Good	Being empowered to negotiate / make decisions Fair	Being empowered to negotiate / make decisions Poor	Being empowered to negotiate / make decisions Don't know
Adding value to your business	Adding value to your business Excellent	Adding value to your business Very good	Adding value to your business Good	Adding value to your business Fair	Adding value to your business Poor	Adding value to your business Don't know
Technical knowledge	Technical knowledge Excellent	Technical knowledge Very good	Technical knowledge Good	Technical knowledge Fair	Technical knowledge Poor	Technical knowledge Don't know
Returning phone calls	Returning phone calls Excellent	Returning phone calls Very good	Returning phone calls Good	Returning phone calls Fair	Returning phone calls Poor	Returning phone calls Don't know
Providing fleet management info to improve your business	Providing fleet management info to improve your business Excellent	Providing fleet management info to improve your business Very good	Providing fleet management info to improve your business Good	Providing fleet management info to improve your business Fair	Providing fleet management info to improve your business Poor	Providing fleet management info to improve your business Don't know
Ensuring planned machine inspections are carried out	Ensuring planned machine inspections are carried out Excellent	Ensuring planned machine inspections are carried out Very good	Ensuring planned machine inspections are carried out Good	Ensuring planned machine inspections are carried out Fair	Ensuring planned machine inspections are carried out Poor	Ensuring planned machine inspections are carried out Don't know
Ability to solve problems	Ability to solve problems Excellent	Ability to solve problems Very good	Ability to solve problems Good	Ability to solve problems Fair	Ability to solve problems Poor	Ability to solve problems Don't know
Providing knowledge and assistance with safety issues	Providing knowledge and assistance with safety issues Excellent	Providing knowledge and assistance with safety issues Very good	Providing knowledge and assistance with safety issues Good	Providing knowledge and assistance with safety issues Fair	Providing knowledge and assistance with safety issues Poor	Providing knowledge and assistance with safety issues Don't know
Providing an excellent after-hours service	Providing an excellent after-hours service Excellent	Providing an excellent after-hours service Very good	Providing an excellent after-hours service Good	Providing an excellent after-hours service Fair	Providing an excellent after-hours service Poor	Providing an excellent after-hours service Don't know
Valuing your relationship	Valuing your relationship Excellent	Valuing your relationship Very good	Valuing your relationship Good	Valuing your relationship Fair	Valuing your relationship Poor	Valuing your relationship Don't know

Additional comments:

How would you rate Barloworld Handling's Service Engineer in terms of ... ?

	Excellent	Very good	Good	Fair	Poor	Don't know
Response time	Response time Excellent	Response time Very good	Response time Good	Response time Fair	Response time Poor	Response time Don't know
Ability to fix your equipment first time	Ability to fix your equipment first time Excellent	Ability to fix your equipment first time Very good	Ability to fix your equipment first time Good	Ability to fix your equipment first time Fair	Ability to fix your equipment first time Poor	Ability to fix your equipment first time Don't know
Helping provide advice on safety issues	Helping provide advice on safety issues Excellent	Helping provide advice on safety issues Very good	Helping provide advice on safety issues Good	Helping provide advice on safety issues Fair	Helping provide advice on safety issues Poor	Helping provide advice on safety issues Don't know
General appearance	General appearance Excellent	General appearance Very good	General appearance Good	General appearance Fair	General appearance Poor	General appearance Don't know
Quality of the service work or output	Quality of the service work or output Excellent	Quality of the service work or output Very good	Quality of the service work or output Good	Quality of the service work or output Fair	Quality of the service work or output Poor	Quality of the service work or output Don't know
Ability to fix your equipment quickly	Ability to fix your equipment quickly Excellent	Ability to fix your equipment quickly Very good	Ability to fix your equipment quickly Good	Ability to fix your equipment quickly Fair	Ability to fix your equipment quickly Poor	Ability to fix your equipment quickly Don't know
Meeting commitments	Meeting commitments Excellent	Meeting commitments Very good	Meeting commitments Good	Meeting commitments Fair	Meeting commitments Poor	Meeting commitments Don't know
Providing post service feedback	Providing post service feedback Excellent	Providing post service feedback Very good	Providing post service feedback Good	Providing post service feedback Fair	Providing post service feedback Poor	Providing post service feedback Don't know
Leaving a clean and tidy work area	Leaving a clean and tidy work area Excellent	Leaving a clean and tidy work area Very good	Leaving a clean and tidy work area Good	Leaving a clean and tidy work area Fair	Leaving a clean and tidy work area Poor	Leaving a clean and tidy work area Don't know
Helping to ensure your equipment is in safe operating condition	Helping to ensure your equipment is in safe operating condition Excellent	Helping to ensure your equipment is in safe operating condition Very good	Helping to ensure your equipment is in safe operating condition Good	Helping to ensure your equipment is in safe operating condition Fair	Helping to ensure your equipment is in safe operating condition Poor	Helping to ensure your equipment is in safe operating condition Don't know

Additional comments:

How would you rate Barloworld Handling's Sales Representative in terms of ... ?

	Excellent	Very good	Good	Fair	Poor	Don't know
Timely and accurate response to your quotation request	Timely and accurate response to your quotation request Excellent	Timely and accurate response to your quotation request Very good	Timely and accurate response to your quotation request Good	Timely and accurate response to your quotation request Fair	Timely and accurate response to your quotation request Poor	Timely and accurate response to your quotation request Don't know
Being empowered to negotiate / make decisions	Being empowered to negotiate / make decisions Excellent	Being empowered to negotiate / make decisions Very good	Being empowered to negotiate / make decisions Good	Being empowered to negotiate / make decisions Fair	Being empowered to negotiate / make decisions Poor	Being empowered to negotiate / make decisions Don't know
Bringing you ideas to improve your company’s performance	Bringing you ideas to improve your company’s performance Excellent	Bringing you ideas to improve your company’s performance Very good	Bringing you ideas to improve your company’s performance Good	Bringing you ideas to improve your company’s performance Fair	Bringing you ideas to improve your company’s performance Poor	Bringing you ideas to improve your company’s performance Don't know
Easy to contact	Easy to contact Excellent	Easy to contact Very good	Easy to contact Good	Easy to contact Fair	Easy to contact Poor	Easy to contact Don't know
Offering innovative alternatives to meet your needs	Offering innovative alternatives to meet your needs Excellent	Offering innovative alternatives to meet your needs Very good	Offering innovative alternatives to meet your needs Good	Offering innovative alternatives to meet your needs Fair	Offering innovative alternatives to meet your needs Poor	Offering innovative alternatives to meet your needs Don't know
Providing knowledge and assistance with financing	Providing knowledge and assistance with financing Excellent	Providing knowledge and assistance with financing Very good	Providing knowledge and assistance with financing Good	Providing knowledge and assistance with financing Fair	Providing knowledge and assistance with financing Poor	Providing knowledge and assistance with financing Don't know
Providing knowledge and assistance with safety issues	Providing knowledge and assistance with safety issues Excellent	Providing knowledge and assistance with safety issues Very good	Providing knowledge and assistance with safety issues Good	Providing knowledge and assistance with safety issues Fair	Providing knowledge and assistance with safety issues Poor	Providing knowledge and assistance with safety issues Don't know
Maintaining contact after product delivery	Maintaining contact after product delivery Excellent	Maintaining contact after product delivery Very good	Maintaining contact after product delivery Good	Maintaining contact after product delivery Fair	Maintaining contact after product delivery Poor	Maintaining contact after product delivery Don't know
Quality of proposals	Quality of proposals Excellent	Quality of proposals Very good	Quality of proposals Good	Quality of proposals Fair	Quality of proposals Poor	Quality of proposals Don't know

Additional comments:

How would you rate Barloworld Handling's Products and Services in terms of ... ?

	Excellent	Very good	Good	Fair	Poor	Don't know
Offering low operating costs	Offering low operating costs Excellent	Offering low operating costs Very good	Offering low operating costs Good	Offering low operating costs Fair	Offering low operating costs Poor	Offering low operating costs Don't know
Offering a full range of solutions to meet your business needs	Offering a full range of solutions to meet your business needs Excellent	Offering a full range of solutions to meet your business needs Very good	Offering a full range of solutions to meet your business needs Good	Offering a full range of solutions to meet your business needs Fair	Offering a full range of solutions to meet your business needs Poor	Offering a full range of solutions to meet your business needs Don't know
Parts availability	Parts availability Excellent	Parts availability Very good	Parts availability Good	Parts availability Fair	Parts availability Poor	Parts availability Don't know
Offering driver training solutions	Offering driver training solutions Excellent	Offering driver training solutions Very good	Offering driver training solutions Good	Offering driver training solutions Fair	Offering driver training solutions Poor	Offering driver training solutions Don't know
Innovative solutions	Innovative solutions Excellent	Innovative solutions Very good	Innovative solutions Good	Innovative solutions Fair	Innovative solutions Poor	Innovative solutions Don't know
Driver acceptance	Driver acceptance Excellent	Driver acceptance Very good	Driver acceptance Good	Driver acceptance Fair	Driver acceptance Poor	Driver acceptance Don't know
Providing acceptable truck lead times	Providing acceptable truck lead times Excellent	Providing acceptable truck lead times Very good	Providing acceptable truck lead times Good	Providing acceptable truck lead times Fair	Providing acceptable truck lead times Poor	Providing acceptable truck lead times Don't know
Delivering trucks on-time	Delivering trucks on-time Excellent	Delivering trucks on-time Very good	Delivering trucks on-time Good	Delivering trucks on-time Fair	Delivering trucks on-time Poor	Delivering trucks on-time Don't know
Trucks being delivered without defect	Trucks being delivered without defect Excellent	Trucks being delivered without defect Very good	Trucks being delivered without defect Good	Trucks being delivered without defect Fair	Trucks being delivered without defect Poor	Trucks being delivered without defect Don't know
Offering an excellent truck hand-over service	Offering an excellent truck hand-over service Excellent	Offering an excellent truck hand-over service Very good	Offering an excellent truck hand-over service Good	Offering an excellent truck hand-over service Fair	Offering an excellent truck hand-over service Poor	Offering an excellent truck hand-over service Don't know

Additional comments:

How would you rate Barloworld Handling's Billing/ Debtors Clerk in terms of ... ?

	Excellent	Very good	Good	Fair	Poor	Don't know
Timeliness of billing	Timeliness of billing Excellent	Timeliness of billing Very good	Timeliness of billing Good	Timeliness of billing Fair	Timeliness of billing Poor	Timeliness of billing Don't know
Resolution of queries	Resolution of queries Excellent	Resolution of queries Very good	Resolution of queries Good	Resolution of queries Fair	Resolution of queries Poor	Resolution of queries Don't know
Invoices being easy to understand	Invoices being easy to understand Excellent	Invoices being easy to understand Very good	Invoices being easy to understand Good	Invoices being easy to understand Fair	Invoices being easy to understand Poor	Invoices being easy to understand Don't know
Having correct client details	Having correct client details Excellent	Having correct client details Very good	Having correct client details Good	Having correct client details Fair	Having correct client details Poor	Having correct client details Don't know

Additional comments:

How would you rate Barloworld Handling's Short-term Hire Controller in terms of ... ?

	Excellent	Very Good	Good	Fair	Poor	Don't know
Having a polite telephone manner	Having a polite telephone manner Excellent	Having a polite telephone manner Very Good	Having a polite telephone manner Good	Having a polite telephone manner Fair	Having a polite telephone manner Poor	Having a polite telephone manner Don't know
Responsiveness	Responsiveness Excellent	Responsiveness Very Good	Responsiveness Good	Responsiveness Fair	Responsiveness Poor	Responsiveness Don't know
Adding value to your business	Adding value to your business Excellent	Adding value to your business Very Good	Adding value to your business Good	Adding value to your business Fair	Adding value to your business Poor	Adding value to your business Don't know
Resolution of queries	Resolution of queries Excellent	Resolution of queries Very Good	Resolution of queries Good	Resolution of queries Fair	Resolution of queries Poor	Resolution of queries Don't know
Being easy to contact	Being easy to contact Excellent	Being easy to contact Very Good	Being easy to contact Good	Being easy to contact Fair	Being easy to contact Poor	Being easy to contact Don't know
Being knowledgeable	Being knowledgeable Excellent	Being knowledgeable Very Good	Being knowledgeable Good	Being knowledgeable Fair	Being knowledgeable Poor	Being knowledgeable Don't know
Providing advice	Providing advice Excellent	Providing advice Very Good	Providing advice Good	Providing advice Fair	Providing advice Poor	Providing advice Don't know

What specific things can we do to increase your satisfaction with our products and services?