Benefits

Tap into customer insights by building respondent panels from your online communities:

• Get candid answers to your most important questions.
• Identify emerging market trends.
• Discover gaps in your current product offerings.
• Develop and maintain strong customer relationships.
• Find out what drives customers loyalty.
• Ask any question—at a moment’s notice.
• Gain unique insight into the competitive landscape.
• Make better decisions—big and small—every day.
• Use community insights to get company-wide buy-in.
• Provide data in Microsoft^® Word, Excel, and PowerPoint, and Adobe^® PDF formats.

See our online Community Builder Module

• create

  Online communities thrive when they’re invested in your brand and your future. They’re your source for unique insights and million-dollar ideas. We’ll help you identify potential members, reach out to them and engage them in an ongoing conversation.

  • Leverage the power of Web 2.0 to get customers involved.
  • Quickly pinpoint target groups with up-to-date profiles.
  • Customize the experience for your community—colors, logos, languages.

• manage

  It is important that members see evidence that you are listening and that they are part of the process. Engage your online community with dynamic, targeted surveys and they’ll reward you with the insights you covet.

  • Send personalized smart surveys that don’t require members to reenter information you already know.
  • Limit survey fatigue by managing and controlling survey frequency.
  • Tailor surveys to each member with drill–down questions and dynamically formed questions.

• analyze

  Don’t let the continuous stream of community data overwhelm you—let it empower you. Our reporting and analysis tools help you slice and dice your data so it makes sense.

  • Mine your data to identify market trends, hot issues, and new ideas.
  • Easily filter data, create compelling reports, and share results with colleagues.
  • Continually add to your knowledge base by sharing insights throughout your organization.

• act

  Get information you can act on—today. With Vovici online communities, your information will be more informative so your decisions can be more decisive.

  • Integrate community feedback into all your business decisions—big or small.
  • Receive email alerts when specific types of feedback are received.
  • Leverage real-time monitoring, analysis, and alerts help your organization take action immediately.