Survey Solutions for Telecommunications
Consumers and businesses now have an unprecedented number of choices when selecting a telecommunications carrier. New technologies have brought new competitors into the mix, and as margins continue to decline, the focus on acquiring new customers and retaining existing customers is a daily fight for survival.
Vovici solutions can help telecommunication companies by providing the tools and expertise needed to gather and analyze feedback in a way that is agile and effective. Building feedback processes with our online survey software can help spot trends, identify opportunities and assess the impact of emerging technologies as well as closely track customer service and customer satisfaction.
Telecommunication companies can count on Vovici to provide sophisticated feedback functionality to perform the most complex and sophisticated market research. Such research is essential to gauging shifting customer sentiment and wants, and responding to these trends by helping to identify, construct and test new product offerings, packaging, and incentives. Vovici solutions can help companies get immediate insight into consumer reaction to new competitive offerings and use that insight to create their own offerings to counter these threats.
Vovici solutions can help telecommunications companies build respondent panels from their online communities, effectively leveraging these communities to make critical business decisions. The Vovici solutions enable the development of deep profiles on these panelists to ensure that the many diverse demographics serviced by a telecommunications company are represented and available to provide rapid and meaningful feedback.
Because Vovici leads the industry in functional feedback integration, we make it easy to capture feedback directly at critical customer touch points – CRM systems, call centers, helpdesks - throughout the customer experience value chain. The flexible and adaptive nature of the Vovici solution means that companies can apply whatever customer satisfaction or loyalty metric has been adopted by the organization – such as Net Promoter Score (NPS), Customer Loyalty Index (CLI), and Customer Satisfaction Index (CSI). Vovici can help close the loop back to the supporting customer systems to ensure the identification of problems is immediately addressed through directed customer communication and appropriate remediation.
News
Vovici releases Community Builder module that will allow organizations to quickly and cost effectively create and manage online communities.
Learn More
View our American Marketing Association Webcast: Wednesday, August 20, 2008, 1PM ET: Best Practices for Using Online Communities for Feedback.
Click here for details