Vovici Customer Feedback

The role of feedback is growing as companies realize that customer sentiments, perceptions, and attitudes provide essential context to operational data. Vovici’s APIs accelerate the integration of feedback into leading enterprise Customer Relationship Management (CRM) solutions, such as Oracle CRM on Demand® and Salesforce.com®. Using Vovici Survey Workbench’s extensive suite of pre-built web services enables businesses to:

• Leverage current CRM investments instantly by incorporating feedback into existing records and accounts
• Achieve a complete view of customers with an accurate 360 degree view of behaviors and attitudes
• Reduce the cost, time, and resources required to integrate feedback and CRM data

Organizations looking for best practices or full-service support can rely on our team of Consulting Services experts. Adept at quickly assessing your needs and building a dynamic, full-scale implementation, Vovici’s Services team has successfully integrated feedback with dozens of off-the-shelf and home-grown, CRM applications.